RETURNS
Due to the nature of our products being medical and health-related protection items, we are not able to provide any exchange nor return of the products. This is based on hygiene concerns. However, should there be any issues regarding your order and shipment, please email us at sales@pureplus.my
PurePlus performs strict quality controls for all our products, however If a defect is detected we can exchange a not open/unopen product, PurePlus does not perform refunds. once the product is used or open we cannot perform exchange with a new product, all pure plus birds nest are in transparent bottles and defects can be detected before its open. please check the bottle once you receive the products.